Accountable

At A.S.A.P., we stand behind our commitment to provide and deliver premium security personnel services. We realize and appreciate that customers must continually demonstrate a positive return on investment (ROI) for the dollars spent on security. We believe in this premise so strongly that we have and will continue to develop quantitative measures—key performance indicators ( KPIs)—that demonstrate ROI or another specific goal that clients want to achieve.

A.S.A.P. managers fully understand that all KPIs must emanate from the basic premise of quality asset security and protection. Core KPI’s such as retention, safety, responsiveness by management, incident and alarm response, report writing, training proficiency, and customer service apply to all types of security programs and their respective facilities. We also understand, however, that the requirements, expectations, mission, and culture of clients can vary, and our KPIs can vary as well.

After partnering with clients to develop specific KPIs, A.S.A.P. managers measure the results regularly. Generally, this review is done in a formal quarterly session that can be modified for varying needs. We view this session as a collaborative meeting between the client and A.S.A.P. managers to identify current strengths and discover the root causes behind potential weaknesses. The meeting will result in written corrective measures and subsequent actions. Additionally, this review will address the relevance of the existing performance measurements and consider what changes, if any, should be incorporated into the KPIs.

Performance measurements can give clients hard evidence that shows how our comprehensive security program is contributing significantly to a safe and productive work environment. By using measurable key performance indicators, we can demonstrate the value of A.S.A.P.’s premium security personnel service to clients and their executive management.