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4 Tips for Loss Prevention in Retail


With the holiday season is fast approaching, retailers need to ensure loss prevention practices become part of their everyday routine.

Security is not an illusion – meaning your customers need to know that you are a security-minded store. All personnel must be included in your security program. Having security presence is also a great way to deter and prevent theft. Customers do not enter a store with the intent to steal – 80% of robberies happen when a customer sees an opportunity.

Below are some additional tips:

  • The best theft deterrent is great customer service
    • Thieves do not like attention and need to be left alone to have the opportunity to steal
  • Identify key areas of concern and turn them into hot zones for customer engagement
    • Ensure all employees know which areas are the highest priority
    • Identify the areas on a store map if available
    • Ask employees to walk through the hot zones frequently
  • Treat everyone who walks through your doors as a potential customer
    • Thieves will not always exhibit the same behaviour – train all staff to approach each person and offer great customer service
  • Make it apparent to thieves that you take security seriously and ensure the measures you have in place are well displayed

To learn more about how ASAP Secured can help with loss prevention please visit: www.asapsecured.com

Posted in: Uncategorized

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10 Suspicious Behaviours Associated with Retail Theft

Are you aware of the suspicious behaviours associated with retail theft? See our list below of the 10 Suspicious Behaviours Associated with Retail Theft!

  1. Suspect(s) carrying empty and/or large shopping bags.
  2. Suspect(s) entering stores with backpacks or duffle bags.
  3. Suspect(s) taking merchandise to restrooms.
  4. Suspect(s) dressed in heavy clothing and unseasonal attire to help conceal stolen goods.
  5. Suspect(s) shopping with strollers and/or carts.
  6. Suspect(s) piling stacks of merchandise.
  7. Suspect(s) looking at ceilings and cameras.
  8. Suspect(s) overly friendly and asking a lot of questions as a distraction tactic.
  9. Suspect(s) paying more attention to staff and their location then the actual merchandise.
  10. Suspect(s) moving merchandise from it’s original area to a lower visibility area of the store. Typically a less travelled or low visibility area of the store.

Learn more by watching our retail theft webinar, click here. To learn how ASAP Secured can help fight retail theft visit: www.asapsecured.com

Posted in: Protective Services and Investigations

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Re-evaluate and Reset

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Time and time again, I hear how a building was broken into, how a retailer got their windows smashed in overnight or is suffering from shrinkage.

In the security industry, this is a bittersweet situation because we know we can be there to provide security services during these times.

Companies need to truly assess – re-evaluate and reset. What is the right procedure – preventative or proactive security? Many industry associations can provide a lot of support in identifying best practices. Reach out and see if any of them have had a risk assessment and what the outcome was. There are industry, brand, and geographical implications to review as well as a corporate security program.

It is a tough one because companies need to weigh the costs of security vs. no security. When there is security, it is difficult to justify the cost when nothing is happening. This becomes a vicious cycle. If you have a security program and are still experiencing theft, maybe it is time to re-evaluate the entire plan. Quality checks in your security program are essential. Most security companies can support and assist you with a quality audit.

Companies have a responsibility to look at industry trends. Are you taking a hit more than your competitors? There are risk assessments that include brand perception that needs to be evaluated along with a holistic security program.

Posted in: Protective Services and Investigations

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Bags Will be Filled

179-015‘Tis the season for families and friends to get together. For some, this means travelling to loved ones or taking a vacation. It is also the time when bags get packed with gifts and goodies, but not by Santa Claus. I am talking about criminals who are waiting to find empty houses and take advantage of the holiday season. Here are some ways to protect your home and yourself over the holidays.

  1. Secure Your Valuables

If you are leaving a car parked on the street or driveway while you are away, make sure you remove all valuables from plain sight. This includes any clothing, electronics, bags, etc. Even if you leave your car in the garage, you should also remove all valuables to make sure they remain safe if someone breaks into your garage. It is also wise to place any important documents and jewelry in a safe inside of your home, a safe deposit box or a hidden secure location.

  1. Don’t Post Your Travel Plans Online

Although you might be excited about your vacation plans and want to share them with friends, it could end up being an invitation for thieves. This is especially true if you do not have strict privacy settings on your social media accounts. You are sharing this information with people you do not know. That is why it is important to be aware whenever you are posting your travel plans and location online.

  1. Have a Family Member, Friend or Neighbour Check In

Tell someone you trust — such as a family member, neighbour or friend — that you will be gone so that they can be on alert for any suspicious activity. Give them a spare key so they can go to the house daily to make sure everything is OK and bring any mail or packages inside. Mail piling up is a dead giveaway that no one is home.

  1. Hold Mail and Deliveries

If you cannot have someone you trust stop by your home to check the mail every day, call the postal service and request a hold on your mail until you are back home. You should also consider holding any deliveries or regular subscription services you receive at home, like newspapers and magazines.

  1. Make It Look like Someone is Always Home

Keep all blinds and curtains closed when you are not home. Have your lights set on a timer or solar switch while you are away, to make it appear as if someone is always there. This could help to ward off any would-be invaders.

  1. Lock All Doors and Windows

This one is a given, but there are a few things to keep in mind. Make sure all your doors and windows have working locks and remember to remove all spare keys to your house or any keys sitting in locks throughout your home. This is important because someone could get into your house, steal these keys without you knowing, and then use the keys to gain access to your home again in the future. Also, it is important to remember to not run any extension cords through windows for your outdoor holiday lights. This prevents the window from closing properly, and burglars will see this as an easy entry point.

  1. Install a Home Security System

Whether you are home or away, a home security system can give you the peace of mind in knowing your home and valuables are secure.

 

Posted in: Protective Services and Investigations

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