There are many security measures that contribute to deterring fraud in a retail setting. In a perfect world, the only goal for retailers is to focus on selling their product. But in reality, understanding the product and selling is now only one element to the role of a sales associate.
Sales associates need to have an understanding of loss prevention in order to support their security program. Fraud attacks the retail industry through many channels. A security program is part of doing business for most retailers. A program can encompass many different elements such as:
- Product Delivery
- Brand Protection
- Data Analysis and Trending
- Inventory and Shrink
- Internal Theft
- External Theft with Countless Shoplifting Techniques
- Merchandise Type and Market Demand
- Store Location
- Organized Retail Crime
- Credit Card Fraud
- Gift Card Fraud
- Internal Theft
- Social Media
- Travel Risk
There are distinct roles that are required in a retail setting when it comes to a sucessful security program. Loss prevention investigators can focus on areas of internal theft as well as support the retailer to apprehend shoplifters. Security guards can support inventory control measures and work diligently towards deterrence.
The right security expert will support your budget and help create a program that works for your company.
Last week was a busy travel week where I took four different flights. I was more concerned than I usually am. The terrible fate of Metrojet flight 9268 kept playing through my head. The plane left with tourists from Sharm El Sheikh in Egypt and crashed in the desert on its way to Russia. The investigations are still ongoing, but the incident seems likely to be caused by a bomb that was smuggled onto the plane inside a piece of luggage. French media reported on Friday that the sound of explosion could be heard on the airplane’s flight recorder, the evidence that a bomb was onboard. The investigation will now center on how this could have happened with security measures being in place at the Egyptian airport.
In all airports around the world, security was ramped up after 9/11 with the main change being the introduction of extensive cargo and luggage screening entering a plane. Since that time the requirements have become stricter and processes have been further improved. The devices being used to check our luggage have become more accurate and advanced. However there are some aspects that have made me realize that there are vulnerabilities that still exist such as international rules still being interpreted locally. The screening processes are different from country to country and sometimes from city to city. In some parts of the world, regulations are taken more seriously then in other countries. Another aspect is the dependency on the people performing the screening. As technology isn’t providing a 100% solution, we have to rely on the combination of an employee interacting with this technology. The cargo going through x-ray is being reviewed by a person watching a screen and the explosion detection is not consistent. The swipe they do on hands and laptop is used on a random basis, not covering all of the passengers. We have to rely on these security officers (paid a modest hourly rate), to follow the directions and regulations. Risk can be partially mitigated by making sure that the security officer is screened thoroughly prior to them hired. Background checks (criminal, credit and references) should be extensive. In addition, a psychological assessment and a social media search should be included.
In conclusion, investing in hiring processes will help reduce risk, along with assuring employees are treated and compensated well. Why not lessen the chance of someone turning a blind eye during an essential part of his or her job?