Over the years, I have seen the role of a loss prevention investigator change dramatically. There are so many variances to the job description that to find a loss prevention investigator to support your needs of the client is becoming more and more difficult.
All loss prevention investigators follow the same five steps to apprehend a shoplifter. However, due to all the liabilities associated with the role, the requirements of how to mitigate these risks have altered the duty to whether a loss prevention investigator should apprehend or deter. Some are being asked not to arrest, wear a uniform, and work with store associates to have the suspects ‘customer serviced’. This new approach to loss prevention is making it more and more difficult to find loss prevention skillsets.
When I interview for loss prevention positions, many of the candidates have loss prevention experience but no formal training or certification. Even at a provincial level, there doesn’t seem to be a training model on consensus or requirements.
We need to evaluate a standard, ensuring that all loss prevention investigators are properly trained. With such a highly liable roll and no standard of training begs the question if this should be a focus for the industry?